Merchandise may be exchanged or returned for full refund back to the original method of payment if made within 30 days of purchase with the original receipt. All gift returns will be issued a merchandise credit in the form of a gift certificate; no cash refunds are available. We are unable to accept a return or exchange if requested more than 30 days after the date of purchase.
All items are fully inspected and wrapped in pristine condition at the time of sale. To be eligible for a return or exchange, your item must be unused, unworn and in saleable condition. It must also be in the original packaging and have the tags intact.
Items Not Available for STORE CREDIT or EXCHANGE:
Several types of goods are exempt from being returned or exchanged. Personalized items, Special Orders, Gift Certificates, Promotional Items and Sale Items (items purchased at a discount greater than 20%) are FINAL SALE and not eligible for return or exchange at any time.
Exchange/Return & Damages Policy
For items that have been damaged in transit please email jen@jawhitney.com and include pictures of the damaged item and pictures of the shipping box. Once we receive your email, we will determine next steps. Damage claims MUST be received within 10 days of delivery date. Any claims received after 10 days of receipt will not be eligible for exchange or refund.
To return an item purchased IN STORE or purchased through our website but received through INSTORE PICKUP, please visit our storefront to make the return/exchange.
To return an item received through shipment, follow the directions below:
1. Email gifts@jawhitney.com with your return/exchange inquiry.
2. If your return is the result of an error on our end or a damaged/defective item, we'll provide a prepaid shipping label once our team has reviewed your inquiry. Simply print the label, affix it to your package, and drop it off at any USPS location.
For all other returns, customers are responsible for return shipping costs. Prepaid labels will not be provided for change-of-mind or non-defective returns.
3. Returns/exchanges will NOT be accepted on personalized items, special orders, Gift Certificates, Promotional Items and/or Sale Items (items purchased at a discount greater than 20%).
4. Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for return.
5. Items should be returned to:
J.A. Whitney
13498 Clayton Road
Town and Country, Missouri 63131
314-439-0900
